Current roles
UX Designer
Interactive Investor
Trustee
The Grand Theatre, Blackpool
Experience Designer
Freelance
Workshops
Facilitate workshops to align stakeholders and teams on a problem or project, and to define outcomes that will help drive direction.
Journey maps
Create guest and user flows to understand how technology, front-line service and story integrate to provide a holistic experience across mediums.
Creative development
Build guest and user experiences to align with business goals. Validate concepts through prototyping and research to ensure a smooth rollout process.
User interface design
Design, deliver, and support the development of high-fidelity digital interfaces for a range of applications, including desktop and mobile apps.
Event management
Create and manage events for a range of applications from black-tie dinners to brand activations to ensure a smooth experience for all guests.
Delivery management
Create and drive schedules and budgets to ensure an experience is delivered on time and on budget, and make contingency planning where needed.
Key skills
Stakeholder management
Engage partners from different disciplines on the project objectives, ensuring that all perspectives are taken into account.
Maintain clear, timely communication between the delivery team and stakeholders to ensure awareness and to resolve issues quickly.
Project management
Create and maintain project schedules, budgets and delivery plans to drive momentum whilst keeping aligned to business objectives.
Strategic thinking
Work with leaders to understand business goals, utilising data and research to validate assumptions, and create effective roadmaps to drive momentum, maintain high guest/user satisfaction and increase repeat business.
Master planning
Utilise multiple research methodologies to understand friction points/moments of joy from guests and users to inform the design strategy of the experience (both digital and physical).
Create feedback loops using data and insights to inform future updates to ensure a high-performing guest-driven experience.
Research
Utilise different methodologies (active and passive) to deeply understand the needs of the guest/user and business in order to reduce development efforts.
Team leadership
Mentored and led teams of varying sizes to foster a positive working environment, help nurture talent, whilst driving business results.
“Ben was incredibly intuitive, always one step ahead, anticipating what needed to be done and making sure nothing slipped through the cracks. He is sharp, reliable, and just really easy to work with”
Customer Experience Lead
“Ben not only creates great designs that are user-focused, but he also understands business needs and constraints by starting conversations to ensure everyone works in alignment”
Product Analyst
“Working with Ben to design, build and manage a sold-out pantomime was a dream. He made the process of collaborating with creatives and technical leaders easy to deliver a show that engaged audiences and drove repeat business for the theatre”
Head of Programming
“Ben crafted an in-store experience that allowed people to be immersed in the story of the brand and to make better choices when shopping. His design inspired people and resolve wayfinding issues we had to help increase business metrics”
Store Manager
Get in touch
Let's create some magic together
Discover how we can work together to craft and deliver experiences that wow audiences and drive business results.